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Stay Connected Capsules
Jamaican Wildcrafted Seamoss Capsules
Soulful Womban Capsules
Strong Man Capsules
F*ck Cancer Capsules
Soursop Leaves
Refund & Return Policy
At Biomate Global LLC, we strive to provide our customers with the highest quality products and services. As a result, we have a low overhead to maximize one-on-one attention to orders. Due to this, we do not offer refunds & cancellations for any reason after your order has been marked for processing. This may include but is not limited to delays due to shipping, weather events and/or order backlogs. If however, there is an error originating on our part, we will refund or cancel the order.
Refund Eligibility Exception
To be eligible for a refund, the following criteria must be met:
- The product must be purchased directly from Biomate Global LLC website.
- If there is a missing, broken, or incorrect item for the order, please contact us within 5 days of the order being delivered. When contacting, you must submit the following:
- Proof of purchase via confirmation of order number
- Submit pictures of the order as is, as well as pictures of the broken item if applicable.
- If the item is missing, state what item is missing in the body of the email itself.
- No refund on perishable items such as seamoss gel.
Refund Process
To request a refund, please follow these steps:
1. Contact our customer service team at support@biomateglobal.com with your order number in the subject line and reason for requesting a refund.
2. Once your request is received, a customer service representative will review your request and provide you with further instructions.
3. If your refund is approved, you can choose to receive a full refund to your original method of payment or store credit for future purchases.
Please note that the shipping and handling fees are non-refundable. If the product was purchased with free shipping, the actual shipping cost incurred by Biomate Global LLC will be deducted from the refund amount.
Refunds will be processed within 5-7 business days after approved.
Return Shipping
If the product needs to be returned, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product is delivered to us safely.
Changes to the Refund Policy
Biomate Global LLC reserves the right to modify this refund policy at any time without prior notice. Any changes or modifications will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to
contact us at support@biomateglobal.com. Our customer service team will be happy to
assist you.
Thank you for choosing Biomate Global LLC. We value your satisfaction and will do
our best to ensure a smooth and hassle-free refund process.